Contact Us
Have a question about your order, our compounds, or COA documentation? We are here to help.
Frequently Asked Questions
Quick answers to common questions. Can’t find what you need? Email us anytime.
Orders & Customer Support
Questions about your order, shipping, returns, or getting in touch with our team.
How can I reach customer support?
Email us at Rplabs@risingpeptide.com and our team will respond within one business day. Please include your order number if your question is order-related.
How long does shipping take?
Orders placed before 2 PM EST ship the same business day. Standard domestic delivery typically arrives within 3–5 business days depending on your location and carrier.
How do I track my order?
Once your order ships, you will receive a confirmation email with tracking details. You can also look up your order status on our Shipping page using your order number and billing email.
What is your return policy?
Due to the nature of research compounds, we cannot accept returns on opened products. If you receive a damaged or incorrect item, contact us within 48 hours of delivery with photos and your order number.
Research & Quality
Learn about our testing standards, Certificates of Analysis, and research-use policies.
What is a Certificate of Analysis (COA)?
A Certificate of Analysis is a document issued by an independent laboratory that confirms the identity, purity, and quality of a specific batch of compound. It includes test results, batch traceability, and the lab that performed the analysis — giving researchers verified data they can reference for every order.
Why is third-party testing important?
Third-party testing means an independent, ISO-certified laboratory — not the supplier — verifies each batch. That separation removes bias and gives you objective confirmation of identity, purity, and safety markers before compounds enter your research workflow.
What testing does each batch undergo?
Every batch is tested at independent laboratories for mass spectrometry identity confirmation, endotoxin and sterility screening, and overall purity. Full results are documented on the Certificate of Analysis with batch-level traceability.
Where can I find Certificates of Analysis?
Search by compound name or batch number in our COA Database to view and download the Certificate of Analysis for any batch we have on file.
Are your products intended for human consumption?
No. All Rising Peptides products are sold strictly for laboratory and research use only. They are not intended for human or veterinary use, consumption, or injection.